Reviews

I had an unusual situation. I purchased a dining room table but delivery was delayed by my contractor . I literally had to reschedule 4 + times and RS360 worked with me. Finally I allowed them to deliver it but there still wasn't room to assemble it. I asked them to come out to assemble it, they agreed and this was roughly 5 months after I purchased it.... They were timely, polite and answered all my questions patiently. It was an excellent experience in the middle of a very annoying kitchen remodel which 8 months later still isn't complete. Excellent customer service.

If I could give 6 stars I would! The team at room service 360 is amazing.  I’ve had the pleasure of working with them on multiple projects over a period of decade and they are professional yet equally personable.  From commercial to residential projects ranging in scope and scale they are able to accommodate my interior requirement with the right... product selection, professional installation, and customer service in a timely manner and working with the customer’s budget. I use them as a modern high end furniture resource every opportunity I get as I know that they are knowledgeable, reliable, very responsive and of course a real pleasure to deal with.  A truly superb retail store with the ability to understand and implement every project from beginning to end

A stellar company, product and staff! Room Service 360’s staff is detail-oriented and on top of your order from start to finish. The company is accomadating and responsive (especially Joseph in customer service) and the White Glove service was spectacular ( with Alex in charge). The Italian furniture was exactly as pictured and is just stunning!... Thank you!

We were so excited when we walked int Room Service 360 for the first time several years ago. It has been nothing but a great shopping experience! Every visit has been inspirational. We had the pleasure to work with Erin, a true professional, who gave us design ideas and helped us make the decision process so easy and smooth. We have decorated 2... homes with beautiful furniture and rugs and not one regret with any of our choices. The quality is excellent. Not only was Erin and Steve wonderful to work with from the minute we entered into the showroom, the staff was great and the delivery men delivered our items with white gloves. Room service 360 goes above and beyond and deserves more than a 5 star review!

I am an interior designer and recently ordered a coffee table for the clients. Sadly, when it arrived the top had a long crack, so we had to order a replacement. Steve was very helpful in doing so and during the whole time of 4 months of waiting for a new coffee table. I am so happy to report that the replacement table finally arrived and it is beautiful!... Will definitely order from Room Service 360 again!

This is only a review for their customer service staff PRIOR to my purchase. I can't provide feedback for the item as I am currently awaiting my order to arrive which may be over 4 months into the future. But I am so totally impressed with the team at this point it deserves mention. Heather provided great details regarding the item I was interested in; then... mailed the sample material to me via USPS promptly as she said she would. It's sad that giving praise these days are for things that are simply being authentic and responsible, but such responsible actions are often lacking in today's transactions. Heather was super and a real complement and asset to Room Service 360's customer service team!